tp552 Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between tp552 ("we", "platform", "company") and any person ("user", "you") who uses this website or related services. tp552 is an online betting and casino platform that provides services to users in Bangladesh and other approved regions.

The meanings of some important terms used in these conditions are given below:

• "Account" — A user's registered personal profile on tp552.
• "Balance" — The total amount of funds held in the account.
• "Bonus" — Any incentive money or benefit provided by the platform.
• "Wager" or "Bet" — The amount of money placed at risk in a game or event.
• "Wagering Requirement" — The obligation to place a specified amount in bets before a bonus can be withdrawn.
• "KYC" — The identity verification process (Know Your Customer).

2. Account Registration

To open an account on tp552 and use the services, users must meet the following conditions:

2.1 Registration Requirements

• Each person may open only one account. Opening multiple accounts under the same person's name, on the same device, or under the name of a family member is strictly prohibited.
• All information provided at the time of registration must be completely truthful, accurate, and up to date.
• The account is for personal use only — placing bets on behalf of a third party or using third-party funds is not permitted.
• The user is solely responsible for keeping account login details (password, OTP) confidential.

2.2 Identity Verification (KYC)

tp552 reserves the right to verify a user's identity at any time. This process may require a National Identity Card (NID), birth registration certificate, passport, or other government-issued document. Failure to complete verification may result in the account being suspended or closed and withdrawals being blocked.

3. Age Limit and Eligibility

The minimum age to use tp552's services is 21 years. Any person under the age of 21 is strictly prohibited from opening an account or using the platform.

In addition, the following persons are not eligible to use tp552:

• Those in jurisdictions where online gaming is legally prohibited.
• tp552 employees, directors, or members of their families.
• Those who have previously operated a banned account.
• Those who are under self-exclusion.

4. Deposit and Withdrawal Policy

4.1 Deposit

Funds can be deposited on tp552 via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200. Deposits are generally reflected in the account instantly.

• Deposited funds must come from the user's own account — use of third-party accounts is prohibited.
• tp552 is not responsible for deposits made with incorrect information.
• If there is a delay due to a technical error, please contact us via live chat.

4.2 Withdrawal

The minimum amount for a withdrawal is ৳800. Successful withdrawals are generally completed within 10 to 45 minutes.

• KYC verification must be completed before a withdrawal can be made.
• Wagering requirements must be met before bonus funds can be withdrawn.
• tp552 reserves the right to temporarily hold withdrawals in cases of suspicious activity.
• The withdrawal account must be registered in the user's own name.

5. Bonus and Promotion Terms

tp552 offers various bonuses and promotions for new and existing users. All bonuses are subject to the following conditions:

5.1 Welcome Bonus

• The welcome bonus applies only once per new account.
• Bonus funds cannot be withdrawn until the wagering requirement is met.
• After claiming a bonus, the wagering requirement must be met within a specified time limit.

5.2 General Bonus Terms

• Another bonus cannot be activated while one is already in progress, unless specifically permitted.
• Bets placed with bonus funds must stay within a specific maximum limit — details are stated in each offer's description.
• If bonus abuse or arbitrage is suspected, the bonus may be cancelled and the account may be suspended.
• Wagering requirements apply to any winnings earned from a bonus.
• tp552 reserves the right to modify, suspend, or cancel any bonus or promotion.

6. VIP and Loyalty Program

The tp552 VIP program has four tiers. Weekly cashback benefits are provided at each tier based on the user's activity:

• Bronze — Up to 0.3% cashback per week
• Silver — Up to 0.6% cashback per week
• Gold — Up to 0.9% cashback per week
• Platinum — Up to 1.2% cashback per week

Advancement to a higher VIP tier depends on the user's consistency and activity. Reaching a higher tier unlocks better benefits, personalised service, and access to special promotions.

Cashback is generally credited to the account every Monday. Specific terms apply for earning cashback. tp552 reserves the right to change VIP benefit terms at any time.

7. Betting and Gaming Rules

tp552 offers participation in sports betting, casino games, slots, fishing games, bingo, virtual sports, and other categories. The following rules apply when taking part in these activities:

• Each game has its own rules and payout structure, which are stated in the game's interface.
• If a game result is voided due to a technical error, the bet amount will be refunded.
• In the event of a dispute regarding a game result or RNG (Random Number Generator), tp552's decision is final.
• tp552 is not responsible for losses caused by an internet connection being lost.
• Betting rules for any sports event, including cricket, football, and kabaddi, are stated in each event's description.
• tp552 may void bets placed by taking advantage of clearly incorrect odds or technical errors.

8. Prohibited Activities

Any of the following activities are strictly prohibited and may result in the permanent closure of the account and forfeiture of funds:

• Opening or operating multiple accounts.
• Registering with false or fraudulent information.
• Money laundering or depositing funds from illegal sources.
• Playing games using bots, scripts, or automated software.
• Exploiting technical errors or vulnerabilities in the platform.
• Attempting to manipulate game or betting systems.
• Attempting to hack another user's account or information.
• Abusing promotions or bonuses, or applying self-serving betting strategies.
• Placing bets on behalf of a third party or using their funds.

9. Account Suspension and Closure

9.1 Suspension or Closure by tp552

tp552 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• In the event of a breach of any clause of the terms and conditions.
• In the event of suspicious or fraudulent activity.
• In the event of failure to complete KYC verification.
• When required to meet legal obligations.
• In the case of a long-term inactive account.

9.2 Closure by the User

You may request account closure at any time via live chat or email. Before the account is closed, all applicable bonus wagering requirements on the balance will be settled according to the relevant rules. Eligible balances may be withdrawn.

10. Responsible Gaming

tp552 places the highest priority on responsible gaming. We believe it is possible to enjoy gaming as entertainment, but gambling can cause financial and psychological harm.

• You can set your own deposit limits, session time limits, and betting limits.
• Self-exclusion can be activated if needed, which places a temporary or long-term restriction on the account.
• If signs of problem gambling appear, please contact us via live chat.

For more information about responsible gaming, please visit our Responsible Gaming page.

11. Privacy and Data Protection

tp552 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep your data secure.

We may use your information for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer support and communication.
• Fraud prevention and security assurance.
• Fulfilling legal obligations.

We do not sell or transfer your personal information to any third party without your consent. To learn more, please read our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by applicable law, tp552 is not liable for the following:

• Financial losses arising from a user's gaming activities.
• Software errors or failures by third-party game providers.
• Internet disconnection or device issues.
• Account access by unauthorized third parties.
• Losses resulting from a user's own incorrect information or actions.
• Losses caused by unexpected technical disruptions or server outages.

13. Changes to Terms

tp552 reserves the right to change, amend, or update any part of these terms and conditions at any time. A notice will be posted on the platform before any changes take effect.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated terms and conditions. We therefore recommend checking this page regularly. You can find out about recent changes by looking at the "Last Updated" date.

14. Contact & Complaints

If you have any questions, comments, or complaints regarding these terms and conditions, please contact us:

• Live Chat: 24/7 instant support in Bengali — via the live chat button on the website.
• Email: [email protected]
• Support Hours: Around the clock (Bangladesh Standard Time, UTC+6)

After a complaint is submitted, we will investigate and try to provide a resolution as quickly as possible. More complex matters may take a little longer to resolve.