tp552 Privacy Policy —
Your information is safe with us

Introduction and Applicability

tp552 is an online betting and casino platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.

This privacy policy ("Policy") applies to the tp552 website, mobile application, and all related services. When you register with tp552, use our platform, or contact us, you fall under the scope of this policy.

The data collection and processing activities described in this policy are conducted in accordance with internationally recognised data protection standards. We keep your information secure through SSL encryption and other technical measures.

What types of information we collect

tp552 collects two types of information from its users — information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

When you register or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and phone number
• Identity verification document details (National ID card or passport)
• Bank account or mobile financial service details (bKash, Nagad, Rocket, bank transfer)
• Address and location information
• Messages and complaint details sent to customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Activity and navigation patterns on the platform
• Login time and session information
• Information collected through cookies and similar tracking technologies

Purpose of data use

tp552 uses collected information only for lawful and specific purposes. Below is a detailed explanation of why we use this information:

3.1 Account Management and Identity Verification

The information you provide is used for account registration, login, and identity verification. This is essential for preventing fraud and blocking access by minors.

3.2 Financial Transaction Processing

Payment information is used to process your deposit and withdrawal requests and to apply the minimum deposit of ৳200 and minimum withdrawal of ৳800 policies. Our goal is to complete every withdrawal within just 10 to 45 minutes.

3.3 Customer Support

Your contact information helps our 24/7 Bengali-language live chat support team provide you with the right assistance.

3.4 Security and Fraud Prevention

Information is used to ensure the security of your account and financial details, to detect unauthorised access, and to protect against potential fraud.

3.5 Service Improvement

Information is used to analyse user experience and improve the quality of our platform and services, and to make decisions about adding new games and features.

3.6 Promotional Communications

With your consent, tp552 may inform you about bonus offers, promotions, and important updates. You may opt out of these communications at any time.

Data Sharing and Third Parties

tp552 does not under any circumstances sell, rent, or commercially share your personal information with third parties. However, information may be shared in the following limited situations:

4.1 Service Provider Partners

Our trusted partners in payment processing, technical support, and fraud prevention may receive only the minimum information necessary to carry out their assigned tasks. They are bound by confidentiality agreements.

4.2 Legal Obligations

If a competent court or government authority issues a lawful order, tp552 may be required to provide your information to fulfil legal obligations. In such cases, you will be notified to the extent permitted by applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the new controlling entity will also be required to comply with this privacy policy.

Cookies and Tracking Technology

tp552 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, ensuring security, and remembering your preferences. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies remember your language preference, region, and personalised settings so you have a better experience on each visit.

5.3 Analytical Cookies

Analytical cookies are used to analyse platform usage and improve service quality. The information collected is processed in an anonymous and aggregated form.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Storage and Security

Keeping your personal information secure is our top priority. tp552 has adopted modern technical and organisational security measures.

6.1 Technical Security

• 256-bit SSL encryption — on all data transmissions
• Encrypted database storage
• Regular security audits and penetration testing
• Two-factor authentication
• Automatic detection of suspicious activity

6.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as required by legal obligations. Following a request to close an account, information is deleted or anonymised after the legally required period.

6.3 Special Protection for Financial Information

Payment-related information — particularly bKash, Nagad, and Rocket account details — is protected with an additional layer of encryption and may only be accessed by authorised financial staff when necessary.

Your Rights

As a tp552 user, you have a number of important rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will fulfil this request within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done directly in your account settings or through the customer support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or dispute resolution requirements.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing or statistical purposes. We will stop the relevant processing as soon as you raise an objection.

7.5 Right to Withdraw Consent

If any processing is carried out on the basis of your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to the withdrawal.

Protection of Minors

tp552 strictly prohibits access by anyone under the age of 21. We do not knowingly collect information from any minor.

Through age verification at the time of registration, we ensure that only those aged 21 or above can use our platform. If we become aware that a minor has provided information, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately.

Policy Changes

We may update this privacy policy due to business needs, technological changes, or legal requirements. We will notify users before any significant changes are made.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy terms. We therefore recommend visiting this page regularly.

Each version of the policy will include the date of the most recent update.

Responsible Gaming and Data Protection

Responsible gaming is a core part of our commitment at tp552. We analyse information related to users' gaming behaviour and use it to protect them — such as identifying unusual playing patterns and providing support when needed.

This information is never used for marketing. It is used solely to ensure user wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.